Academic Support

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The Academic Support Office is part of the university's Campus and Counseling Center (CCC), which is a department of Student Life. The administrator of the office reports to the director of the CCC, Dr. Ronald Chapman, who is also the Associate Vice-President for Student Life.

The Organization

Responsibilities

Position	Roles and Responsibilities
Administrator	Coordinates the activities of the Academic Support Office. Interprets academic standing policy and procedures; reviews policies and prepares recommendations for changes. Develops strategies for the collection of academic standing data; prepares reports on offices programs. Provides academic advisement (see advisor description below). Teaches student development course.
Advisor	Provides advisement to students experiencing academic difficulties; assists in problem solving through an exploration of individual identity. Develops academic contracts for students, assists students returning to the university after having been academically suspended, assesses learning difficulties of students and provides activities, plans, or other appropriate interventions, utilizes and networks with campus resources to address students' learning concerns, facilitates students' relationship with faculty and other campus offices, and assists students in the recognizing the impact of their personal lives on academic success.
Assistant Advisor and Information Specialist	Manages notification mailings, prepares department memos, maintains files, monitors students' academic holds and standings, participates in training, responds to inquiries from students, families and faculty, trains and supervises student employees, and provides support as assigned by the ASO administrator.
Student Workers: Undergraduate and Graduate	Undergraduate workers--Make advisement appointments. Enter visit information into database. Answer general questions regarding academic standing policy. Perform clerical, typing and filing duties as assigned. Graduate workers--Advise students about strategies to improve academic performance.

Who We Are!

Norman Roberts, Ph.D.
Hometown:	Flint, Michigan
Education:	Bachelor of Arts (English) Brigham Young University, 1973 Master of Science (Educational Psychology) University of Utah, 1981 Doctorate (Counseling Psychology) Brigham Young University
Experience:	Secondary education teacher (English and German) Rehabilitation counselor for the deaf Disability services director Personal and career counselor Dean of student development (Arizona Western College) ASL instructor

Irene Windham
Hometown:	Bountiful, Utah
Education:	Bachelor of Arts, Elementary Education, Minor in Music Brigham Young University, 1970 Master of Education, Educational Psychology Brigham Young University, 1987
Experience:	Elementary Education Teacher Career and Open Major Counselor Academic Counselor Member, Records Petitions Committee, BYU

Lisa Grow
Hometown:	Folsom, CA
Education:	Bachelor of Arts, Communications: Advertising, Brigham Young University, August 2006
Experience:	Advertising Intern, SAS Creative Marketing Secretary, SAS Creative Marketing